Remote Technical Support Representative Job Openings in India 2026
Granicus has announced a job vacancy for the position of Technical Support Representative. The job location is Remote (Work From Home). Candidates with a Graduate degree or equivalent technical qualification and relevant experience are eligible to apply. Candidates should carefully review the eligibility criteria, required skills, job responsibilities, and application process before applying.
Company Overview
| Company Name | Granicus |
|---|---|
| Position | Technical Support Representative |
| Qualification | Graduate / Technical Degree |
| Experience | 1+ Year in Technical Support |
| Skills | Strong Client Communication & Troubleshooting |
| Category | Customer Service / Technical Support |
| Work Type | Full Time |
| Work Location | Remote / Work From Home |
| Requisition ID | 2026-10036 |
Job Description
The Technical Support Representative is a technical expert within the Customer Support team. The role involves troubleshooting software configurations, online payment system integrations, relational databases, scripting, web applications, networks, and internet communication protocols.
The selected candidate will be responsible for investigating technical issues, identifying their root causes, communicating solutions to customers, and working with Engineering and Product teams when advanced technical assistance is required.
The role also involves documentation, knowledge-base development, customer troubleshooting sessions, and supporting a customer-focused environment.
Important: This position requires the candidate to be a US Citizen and obtain CJIS certification, including an FBI background check.
Job Details
- Position: Technical Support Representative
- Job Location: Remote (Work From Home)
- Job Type: Full Time
- Salary: As per company standards
- Requisition ID: 2026-10036
Roles and Responsibilities
- Handle complex and escalated technical issues for high-value or critical clients.
- Work directly with clients to understand problems, document cases, and work toward effective resolutions.
- Maintain required Service Level Agreements (SLAs) for case responsiveness.
- Act as an escalation point for Customer Support Representatives.
- Serve as a product subject matter expert for the assigned product suite or team.
- Take ownership of technical issues and collaborate with Engineering and Product teams to resolve advanced problems.
- Identify and validate potential product bugs and document expected product behavior.
- Coordinate internal teams and organize client troubleshooting sessions.
- Provide clear written and verbal updates following troubleshooting sessions.
- Resolve escalated technical customer complaints whenever possible without managerial intervention.
- Provide on-call support when required.
- Assist in training junior team members and Customer Support Representatives.
- Keep the ticket tracking system accurate and up to date.
- Create and maintain Knowledge Base articles for common support issues.
- Troubleshoot problems ranging from simple failures to complex, multi-factor technical issues.
Required Skills & Qualifications
- Ambitious, self-motivated, and enthusiastic approach to problem-solving.
- Strong client communication skills with the ability to remain patient and professional in high-pressure situations.
- Ability to de-escalate customer concerns and guide them toward a resolution.
- At least 1 year of experience providing technical support for cloud-based software or services.
- Ability to explain complex technical issues to both technical experts and non-technical users.
- Experience using ticketing systems such as Zendesk, JIRA, Salesforce, or similar platforms.
- Technical degree in Computer Science or equivalent experience.
- Candidates with 2+ years of relevant technical experience are preferred for equivalent-experience consideration.
Good-to-Have Skills
The following skills are advantageous but are not mandatory:
- Experience with relational databases such as MSSQL and PostgreSQL.
- Experience administering Windows desktops, servers, or embedded systems.
- Knowledge of enterprise SaaS or web-hosted software.
- Experience with streaming and video playback technologies.
- Familiarity with GitHub, CI/CD, and software deployment processes.
How to Apply
Interested and eligible candidates can apply online through the official Granicus careers portal.
Apply Link: Click Here
Note: Candidates should verify the eligibility requirements, citizenship requirement, CJIS/background-check requirements, and other job details on the official recruitment page before submitting an application.
