Selling Partner (SP) Support Associate, SPS
Company: Amazon
Location: Work From Home
Experience: Freshers and experienced candidates
Education: Any Graduation
Work Type: Remote
Job Description
The Selling Partner Support Associate is a key point of contact between Amazon and its Selling Partners. The role involves providing accurate, timely, and professional operational support to sellers who use Amazon’s stores.
As an SP Support Associate, you will directly contribute to the Selling Partner experience by resolving issues efficiently and maintaining a high level of customer service. You will work closely with internal Amazon teams, meet service-level requirements across phone, chat, and/or email channels, and identify opportunities for process improvements.
What You Will Do
- Provide prompt and accurate support to Amazon Selling Partners.
- Resolve complex questions and issues using strong critical-thinking and decision-making skills.
- Adapt quickly to changing priorities in a dynamic contact-center environment.
- Build trust and positive relationships with Selling Partners through active listening, empathy, and effective communication.
- Handle multiple communication channels, including phone, chat, and email.
- Understand, summarize, and prioritize Selling Partners’ requirements before providing appropriate solutions.
- Maintain clear, professional, and effective written and verbal communication.
- Collaborate with internal Amazon stakeholders to resolve Selling Partner issues.
- Meet established service-level agreements and performance expectations.
- Identify and contribute to process-improvement opportunities.
- Support a positive and collaborative team environment.
Education
- Any Graduation
- Any academic stream
- Freshers are eligible.
- Experienced candidates can also apply.
Basic Qualifications
- Good fluency in English.
- Bachelor’s degree or equivalent work experience.
- Strong written and verbal communication skills.
- Ability to conduct extensive online research, particularly using Google.
- Strong attention to detail.
- Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
- Basic familiarity with Windows operating systems.
- Typing speed of 30 words per minute with at least 93% accuracy.
Preferred Qualifications
- One or more years of work experience, including at least six months in a live-channel B2B or customer-service environment.
- Knowledge of retail and e-commerce is an advantage.
- Strong customer-service and problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
Key Skills
- Customer Service
- Communication Skills
- Critical Thinking
- Problem Solving
- Active Listening
- Empathy
- Decision Making
- Attention to Detail
- Written and Verbal English
- Microsoft Office
- Typing Skills
- E-commerce Knowledge
How to Apply
- Read the complete job description and verify your eligibility.
- Click the Apply Link below.
- You will be redirected to the official Amazon Jobs website.
- Complete the application form with accurate information.
- Review all details carefully before submitting your application.
Apply Here: Amazon Jobs – Selling Partner Support Associate
Salary
As per company norms.
