Tekion Recruitment 2026 | Support Engineer | Freshers & Experienced
Tekion is hiring Graduates for the role of Support Engineer at its Bangalore office. This is a great opportunity for freshers and early professionals looking to begin or grow their careers in the engineering and customer support domain.
Tekion is a technology-driven company that leverages AI-powered machine learning, advanced analytics, and reporting to enable upselling, cross-selling, and operational efficiency. Its solutions help dealerships increase revenue, reduce operational costs, and maximize profitability across all business functions.
📌 Job Details
- Company Name: Tekion
- Job Role: Support Engineer
- Location: Bangalore
- Experience: Freshers / Experienced
- Education: Bachelor’s or Master’s Degree
- Batch: Not Mentioned
- Last Date: ASAP
📝 Job Description
- Take complete ownership of customer-reported issues and ensure timely resolution.
- Research, diagnose, troubleshoot, and identify effective solutions for application and system issues.
- Follow defined processes for escalating unresolved problems to the appropriate internal teams.
- Develop a strong understanding of the application from both functional and technical perspectives.
- Use internal knowledge bases and external resources to deliver accurate technical solutions.
- Ensure all customer issues and resolutions are properly logged and documented.
- Manage and prioritize multiple open tickets simultaneously.
- Prepare accurate and timely reports related to issue resolution and system performance.
- Document technical knowledge in the form of internal notes, guides, and manuals.
🎓 Eligibility Criteria
- Experience or interest in roles such as Application Support, Product Support, or Customer Support Engineer.
- Ability to quickly learn and work with organization-specific software and tools.
- Strong analytical and complex problem-solving skills.
- Good written and verbal communication skills.
- Ability to diagnose and resolve application-level issues effectively.
- Basic understanding of IoT and software concepts is preferred but not mandatory.
- Willingness to work in rotational shifts as required.
⚠️ Important Note for Applicants
- Carefully read all job instructions and eligibility requirements before applying.
- Shortlisted candidates will receive all communications through their registered email ID.
- Keep checking your inbox regularly for updates regarding interview rounds.
🧾 How to Apply for Tekion Recruitment?
Eligible candidates can apply online through the official Tekion careers portal or relevant job platforms.
All interview details and further communication will be shared via email.
🔍 Selection & Interview Process at Tekion
The Tekion hiring process typically consists of the following stages:
- Resume Shortlisting / HR Screening
Recruiters review resumes to assess eligibility and role alignment. This may include a brief HR call to discuss your background, interest, and availability. - Technical Interview Round
One or more technical interviews focused on real-world troubleshooting and support scenarios. Candidates are evaluated on:- Root cause analysis
- Application issue diagnosis
- Step-by-step problem resolution approach
- Manager / Senior Technical Round
A deeper discussion assessing your ability to handle complex support cases, follow processes, manage escalations, and communicate with stakeholders effectively. - HR / Culture Fit Round
Final discussion to evaluate cultural fit, teamwork, communication skills, role expectations, and compensation (if applicable).
💡 Interview Preparation Tips – Support Engineer
- Resume & Projects:
Be ready to discuss your academic projects, internships, or previous support experience. Clearly explain the tools used, problems solved, and outcomes achieved. - Behavioral Skills:
Prepare examples showcasing your problem-solving ability, customer handling, and teamwork skills. Use the STAR method (Situation, Task, Action, Result) for structured responses.
🗣️ Common Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work at Tekion?
