Citi Business Analytics Analyst Hiring – Gurugram
Citi is hiring for a Business Analytics Analyst – Operations position in Gurugram, Haryana. This is a full-time hybrid opportunity for candidates with a bachelor’s degree or equivalent experience and skills in data analysis, SQL, Python, PySpark, automation, and data visualization.
The role focuses on using data and analytics to improve operational efficiency, customer experience, process quality, and business decision-making.
Citi Business Analytics Analyst – Job Details
| Details | Information |
|---|---|
| Company | Citi |
| Role | Business Analytics Analyst – Operations |
| Job ID | 26983216 |
| Location | Gurugram, Haryana, India |
| Job Type | Full-Time |
| Work Mode | Hybrid |
| Job Family | Decision Management |
| Discipline | Business Analysis |
| Education | Bachelor’s/University degree or equivalent experience |
| Posted | August 19, 2026 |
The position is described as a developing professional role focused on monitoring, analyzing, and evaluating business processes and data.
About Citi
Citi is a global financial institution that provides services to consumers, corporations, governments, and institutions worldwide.
Its businesses include consumer banking and credit, corporate and investment banking, securities services, transaction services, and wealth management.
About the Role
The Citi Business Analytics Analyst will work with the Operations Analytics team to analyze data and identify opportunities for operational improvement.
The team uses analytics to improve efficiency, reduce costs, enhance customer experiences, automate processes, resolve customer issues, and support KYC operations.
Additional areas may include:
- Contact center performance
- Complaint and sentiment analysis
- Card issuance and return-mail processes
- Capacity planning
- Staffing optimization
- Process improvement
- Customer analytics
What You’ll Do
As a Business Analytics Analyst, you may be responsible for:
- Gathering operational data from cross-functional stakeholders.
- Analyzing historical business performance.
- Identifying patterns and trends in data.
- Providing insights for business planning and process improvement.
- Recommending actions based on analytical findings.
- Supporting improvements to operational policies and processes.
- Performing exploratory and confirmatory data analysis.
- Translating data into customer behavioral insights.
- Supporting targeting and segmentation strategies.
- Communicating analytical findings to business partners and senior leaders.
- Evaluating new data sources, tools, and capabilities.
- Working with internal and external business partners.
- Building, implementing, tracking, and improving decision strategies.
- Supporting risk and compliance requirements.
Required Skills
Data Analysis & Process Improvement
Relevant skills include:
- Statistical analysis
- Data mining
- Process mapping
- Process re-engineering
- Lean
- Six Sigma
- Data visualization
- Tableau
- QlikView
Automation & Programming
The role highlights technologies and tools such as:
- Python
- SQL
- PySpark
- SAS
- Automation solutions
- Data analysis
Experience with these technologies can be particularly useful for candidates interested in analytics and automation.
Business & Communication Skills
Candidates should ideally have:
- Strong business understanding.
- Knowledge of business operations.
- Understanding of financial metrics.
- Ability to turn data insights into actionable recommendations.
- Strong communication skills.
- Ability to work effectively with business stakeholders.
- Strong analytical and problem-solving abilities.
The role requires analysts to communicate findings clearly to business partners and senior leaders.
Finance & Banking Knowledge
Knowledge of financial services operations can be beneficial.
Relevant areas include:
- Banking operations
- Financial services
- KYC
- AML
- Regulatory requirements
- Industry best practices
Banking or financial-services knowledge can help candidates understand the business context behind operational analytics.
Education Qualification
Candidates should have:
Bachelor’s/University degree or equivalent experience.
Work Mode
The position is listed as Hybrid and is based in Haryana, India, with the job location associated with Gurugram.
Salary
The official job posting does not specify a salary figure.
Candidates can discuss compensation and other employment details during the recruitment process.
Experience Required
The official posting does not specify a fixed number of years of experience.
The role is described as a developing professional position, with responsibilities involving the analysis and evaluation of processes and data within the relevant specialty area.
How to Apply
Interested candidates should apply through Citi’s official careers website.
Job Req ID: 26983216
Apply Now:
https://jobs.citi.com/job/gurugram/business-analytics-analyst-operations/287/99436896256
Application Checklist
Before applying, candidates should have the following ready:
- Updated resume/CV
- Bachelor’s degree details
- Relevant data analytics skills
- Python and SQL experience
- Data visualization experience
- Relevant academic or professional projects
- Professional contact details
Frequently Asked Questions
What is the Citi Business Analytics Analyst role?
It is a Business Analytics Analyst – Operations position focused on analyzing data, identifying trends, improving processes, and supporting business decisions.
Where is the job located?
The position is listed for Haryana, India, with the job posting associated with Gurugram.
Is the role full-time?
Yes. The position is listed as Full-Time.
Is this a hybrid job?
Yes. The official listing identifies the work arrangement as Hybrid.
What programming skills are useful?
The posting highlights Python, SQL, PySpark, and SAS, particularly for programming, automation, and analytical work.
Is banking experience required?
The posting identifies finance and banking knowledge, including KYC and AML, as beneficial. It does not state that banking experience is an absolute requirement.
What degree is required?
A Bachelor’s/University degree or equivalent experience is listed.
Is salary mentioned?
No salary figure is provided in the official job posting.
Important Note
Job availability, requirements, compensation, and recruitment details can change. Candidates should verify the latest information on Citi’s official careers website before applying.
Citi also states that it is an equal opportunity employer and provides reasonable accommodation for applicants with disabilities.
Final Takeaway
The Citi Business Analytics Analyst – Operations opportunity in Gurugram is well suited to candidates interested in data analytics, business analysis, process improvement, automation, Python, SQL, PySpark, data visualization, and financial-services operations.
Candidates with a bachelor’s degree and experience in data analysis, programming, visualization, or operational analytics should consider applying.
Apply through Citi’s official careers portal and take the next step toward your analytics career.
