Revolut Hiring 2026 – Subject Matter Expert (ATM Monitoring)

Role: Subject Matter Expert (ATM Monitoring)
Location: Work From Home
Employment Type: Full-Time

Job Description

Revolut is hiring for the position of Subject Matter Expert (ATM Monitoring) to support ATM operations and provide technical assistance to frontline customer support teams.

As a Subject Matter Expert, you will act as a key link between ATM monitoring systems and customer support teams. The role involves investigating technical issues, identifying root causes, coordinating with relevant teams and external vendors, and ensuring that incidents are resolved efficiently.

You will also work with international teams, monitor important service metrics and use monitoring tools to respond quickly to incidents. This position offers opportunities to develop technical and problem-solving skills while contributing to improvements in customer experience and operational processes.

Key Responsibilities

• Manage cases escalated through the monitoring platform, including Jira.
• Investigate reported issues and identify their root causes.
• Categorize incidents accurately and assign them to the appropriate team.
• Take ownership of issues from initial escalation through final resolution.
• Coordinate with external vendors and service providers to resolve technical problems.
• Collaborate with teams across different locations and regions.
• Monitor critical service metrics and respond promptly to operational issues.
• Use monitoring and troubleshooting tools to identify and respond to incidents.
• Provide effective technical support to frontline customer support teams.
• Maintain clear and accurate case documentation.
• Communicate effectively with internal teams and external stakeholders.

Communication Requirements

Candidates should have:

• Excellent English communication skills.
• Excellent Telugu communication skills.
• Clear and professional verbal communication.
• A decent and understandable accent.
• The ability to explain technical or complex issues in a simple and clear manner.

Educational Qualification

Candidates with the following qualifications may apply:

• Any graduation
• Any stream
• Any postgraduate qualification
• Freshers
• Experienced candidates

Candidates should also meet the specific requirements mentioned in the official job posting.

Required Skills

• Strong English communication skills.
• Excellent written and verbal communication.
• Good customer service skills.
• Ability to explain complex concepts clearly and simply.
• Strong attention to detail.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and as part of a global team.
• Willingness to work in rotational shifts, including nights and weekends.

Good to Have

• Technical support experience, preferably L1/L2.
• Familiarity with Jira.
• Basic knowledge of SQL.
• Experience with monitoring or incident-management tools.
• Understanding of troubleshooting and issue-resolution processes.

Salary

Salary: As per company norms.

The exact compensation and benefits will be communicated by the company during the recruitment process.

Work Location

Work From Home

The position is offered as a remote/work-from-home opportunity, subject to the company’s applicable employment and location requirements.

How to Apply

Interested and eligible candidates can apply online through the official Revolut careers portal.

Apply Online / Official Details:
Revolut Careers – Subject Matter Expert (ATM Monitoring)

Candidates are advised to review the official job description carefully and verify all eligibility, work-location and application requirements before applying.