Wipro Recruitment Hiring Graduates Freshers for Service Desk Analyst
Wipro is hiring fresh graduates for the role of Service Desk Analyst (Associate). This is an excellent opportunity for candidates looking to begin their career in the analyst and IT support domain. Wipro is a leading Indian multinational IT company that provides services in information technology, business consulting, and outsourcing, along with competitive employee benefits and growth opportunities.
Below are the complete job details, eligibility criteria, and selection process.
Company Details
Company Name: Wipro
Job Role: Service Desk Analyst / Associate
Location: Chennai
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
Job Description
As a Service Desk Analyst at Wipro, you will act as the first point of contact for client support and play a key role in resolving technical issues. Your responsibilities will include:
- Handling incoming help requests from clients via phone and email in a professional and courteous manner.
- Collecting and documenting user details such as name, department, contact information, and issue description.
- Updating availability status in the RAVE system to maintain process productivity.
- Recording, tracking, and documenting all client queries, troubleshooting steps, and resolutions.
- Resolving client issues by following standard operating procedures and defined SLAs.
- Using internal knowledge bases, FAQs, and support resources to provide effective solutions.
- Learning product details to improve troubleshooting and client interactions.
- Analyzing call logs to identify recurring issues and suggest preventive actions.
- Creating and updating self-help documents to improve resolution time and customer satisfaction.
Eligibility Criteria
Candidates applying for this role should have the following skills and abilities:
- Ability to diagnose client issues and provide step-by-step solutions effectively.
- Experience in assisting users with navigating product menus and understanding product features.
- Strong troubleshooting skills with a customer-focused and professional approach.
- Ability to maintain accurate logs and records as per standard procedures.
- Proficiency in recording and tracking calls and emails using designated support tools.
Important Note for Applicants
Please ensure you carefully read the job description and eligibility requirements before applying. Shortlisted candidates will receive all further communication via their registered email address. Regularly check your inbox for updates regarding the next selection rounds.
How to Apply for Wipro Recruitment?
Eligible candidates can apply online through the official application link. All interview-related information will be communicated via email.
Selection & Interview Process at Wipro
The Wipro hiring process typically consists of multiple stages designed to assess technical, analytical, and interpersonal skills:
1. Application Screening & Interview
After submitting your application, recruiters will review your profile. Shortlisted candidates will be contacted to schedule a phone, video, or in-person interview based on role requirements.
2. Online Assessment / Aptitude Test
This round may include:
- Quantitative aptitude questions
- Logical reasoning
- Basic analytical ability
3. Technical / Functional Interview
The technical round usually focuses on Excel and analytical skills, including:
- Excel functions and formulas
- Pivot tables and data validation
- Sorting, filtering, and conditional formatting
- Practical reporting and basic dashboard tasks
4. HR / Final Round
This round assesses behavioral skills, communication ability, shift flexibility, salary expectations, and overall cultural fit.
Interview Preparation Tips for Service Desk / Associate Analyst Roles
- Excel Skills: Be confident with Pivot Tables, VLOOKUP/XLOOKUP, IF statements, filtering, and basic reporting.
- Resume & Projects: Be prepared to explain projects, internships, and technical experiences clearly, highlighting tools used and outcomes achieved.
- Behavioral Skills: Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions effectively and demonstrate teamwork and problem-solving skills.
Common Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work at Wipro?
More Details Wipro Recruitment Hiring Graduates
